PRIVACY POLICY (Including Cookie Policy)

Last updated: December 2025

Decorators West London Ltd. (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and store your personal data when you visit our website or contact us about our decorating services.

By using our website, you agree to the terms outlined below.

1. Who We Are

Decorators West London Ltd.
Registered in England & Wales
Company number: GB7697366
Registered office: 167 Trellick Tower, 5 Golborne Road, London, W10 5UT
Email: eva@decoratorswestlondon.com

We act as the “data controller” for the purposes of UK GDPR.

2. What Personal Data We Collect

We may collect and process the following personal data:

a) Information you provide directly

When you contact us via our website form, email or phone:

  • Name

  • Email address

  • Phone number (optional)

  • Address (if provided for quotation purposes)

  • Details about your project or enquiry

b) Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on site

  • Cookie preferences

  • Anonymous aggregated analytics data

We do not collect sensitive personal data.

3. How We Use Your Personal Data

We use your data for the following purposes:

To respond to enquiries

Legitimate interest — to respond to your request for information or a quotation.

To provide decorating services

Performance of a contract — if you proceed with a job, we use your information to deliver the service.

To improve our website

Legitimate interest — using anonymous analytics to understand how visitors use our site.

To maintain business records

Legal obligation — for accounting, tax and regulatory purposes.

We do not use your data for unsolicited marketing.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interest (responding to enquiries, website analytics)

  • Performance of a contract (if you hire us)

  • Legal obligation (accounting and record-keeping)

We do not rely on consent except where required for cookies.

5. How We Store and Protect Your Data

Your data is stored securely via:

  • Squarespace (website hosting & form submissions)

  • Email (where enquiries are received)

  • Accounting or scheduling tools (if relevant to a job)

We take appropriate technical and organisational measures to protect your data from loss, unauthorised access or misuse.

We keep your personal data only for as long as necessary:

  • Enquiries: up to 12 months

  • Project files / invoices: 6 years (legal requirement)

6. Sharing Your Data

We only share your personal data when necessary, such as:

  • With our email provider (to receive your enquiry)

  • With contractors working under Eva’s supervision only when needed to carry out your project

  • With professional services such as accountants

  • If required by law or regulation

We never sell your data to third parties.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to processing

  • Withdraw consent for cookies

  • Request data portability

To exercise any of these rights, email us at: eva@decoratorswestlondon.com

8. Cookie Policy (Included)

Our website uses cookies to improve your browsing experience and help us understand how the site is used.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help certain features function and allow us to collect anonymous analytics.

Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These allow the website to function correctly (e.g., security, navigation).
They cannot be turned off.

Analytics Cookies (Optional)

Used to understand how visitors use the site (e.g., Google Analytics).
These track:

  • pages visited

  • time on site

  • browser type

  • approximate location (not exact)

These only load if you accept them via the cookie banner.

Functional Cookies (Optional)

These remember your preferences (e.g., cookie settings).

Marketing Cookies

We currently do not use advertising cookies.

Managing Cookie Preferences

You can manage your cookie preferences at any time via our cookie banner or by adjusting your browser settings.

9. Links to Other Sites

Our website may link to Instagram or other external sites.
We are not responsible for their privacy practices.
Please refer to their privacy policies directly.

10. Contact Us About Your Data

If you have questions about this policy or your data rights, please contact:

Email: eva@decoratorswestlondon.com
Company: Decorators West London Ltd.

You also have the right to lodge a complaint with the ICO:
https://ico.org.uk/